We want you to love your purchase—but if something’s not quite right, we’re here to help.

🔁 Hassle-Free Returns & Exchanges

At [ ANNESBURG™ ], every product comes with our No-Worry Return & Exchange Guarantee.

  • Return Window: Items can be returned or exchanged within 4 days after  delivery.

  • Eligibility: Items must be in their original condition—unused, unwashed, with original tags and packaging intact. Electronics must not be physically damaged or tampered with.

  • Initiate a Return: Email us at [annesburgprime@gmail.com] or start a return from your account dashboard.

💵 Fast Refunds – Within 3 Business Days

Once we receive and inspect your return:

  • If approved, your refund will be issued within 3 business days via your original payment method.

  • If you choose store credit or exchange, it will be processed immediately upon approval.

🔁 Free Exchanges

Ordered the wrong size or got a defective product? We offer free one-time exchanges for:

  • Clothing (size or style issues)

  • Smart gadgets or electronics (if defective or DOA)

Simply let us know what you'd prefer—exchange or refund—and we’ll take care of the rest.

🚚 Return Process (Simple Steps)

  1. Contact us with your order number and reason for return.

  2. Receive your Return Authorization Number and instructions.

  3. Get your refund/exchange processed within 3 business days of receipt.

📌 Important Notes

    • We cover return shipping only for defective or wrong items sent. And costumer has to provide a valid proof and reason for claiming refund or return.

    • For hygiene reasons, undergarments, worn items, or opened software/electronic accessories cannot be returned.

    • Products marked "Final Sale" are non-returnable unless damaged or defective.

    • If the costumer wants to replace the product especially [ELECTRONIC'S, SMART GADGETS AND HOME APPLIENCES] ,the costumer has to make 360* clear unboxing video of the product. The seal of the product should be visible and should not be broken, also the initial courier  packaging of the product  should be also visible in the video. Without this video no complain will be Entertained , no matter what.

ONCE THE COSTUMER PLACES THE ORDER WE DISPATCH IT WITHIN 48 HOURS AND THE SHIPMENT WILL BE DELIVERED WITHIN 4 TO 6 DAYS.....